Ms Mary Lacey-Crowe:

On the question of stakeholders, it is important to bear in mind there are several Departments involved and a question of both individual and collective responsibility. Sometimes it happens that a case may fall between different stools, with different people saying it is not their responsibility. That makes the whole process very difficult and can lead to a situation where we lose sight of the child. The child must be priority in all of this; everything else is below that.

I like Ms McCormilla's idea of keeping things simple. Certainly, there should be streamlined documentation process so that people are not filling out the same information over and over again. That type of repetition creates a large paper exercise.

A person may have ticked all the boxes but has he or she delivered? That is the big thing.