Ms Jacinta Stewart:

We had prepared an expression of interest which included forecasts, estimates for staffing and processing, and a plan for the outsourcing. I acknowledged earlier that we underestimated our forecasts. We also examined the Scottish grants model. There was preparation. In regard to outsourcing and Abtran, we knew that we wanted a call centre and that we needed document management. We also knew by November that we needed insourcing. We prepared tender documents on all of these issues and we carried out an assessment in the four areas I mentioned earlier.