Ms Jacinta Stewart:

There is a humanity in SUSI and we would be anxious that all students are served as well as they can be. We have a section that deals with exceptional circumstances. We have a particular subject matter expert. We are willing to talk to Deputy McFadden afterwards about that individual case in terms of the detail. We are conscious that, in dealing with a large organisation, people can feel that they might get lost. We do not always know everything that happens. We also have a complaints section and we try to deal with the individuals. We are very conscious that there is a separate story for everybody in SUSI.

To be fair to us, we would in City of Dublin VEC, like the other VECs around the country, share the belief in students and in doing as well as we can for them. We do have an exceptional circumstances expert. One of the problems sometimes is we do not always know what the problem might be or somebody might not tell us. We have identified that there-----