Ms Jacinta Stewart:

Absolutely. There were issues around phone calls. The Deputy can see that huge increase. There were also issues around document management, as the number of documents was outside the number we expected. We had to go back to students a number of times to get more documents or ensure documents came in. We had an amount of e-mailing to do as well. There was also the issue of integrating a range of systems, which cost more than we expected as well and we introduced an electronic document management system to ensure we were electronically recording everything received in Abtran.