Oireachtas Joint and Select Committees

Thursday, 11 June 2015

Public Accounts Committee

Special Report No. 88 of the Comptroller and Auditor General: Restructuring the Administration of Student Grants

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10:00 am

Mr. Seamus McCarthy:

The average waiting time to get an answer from SUSI peaked at the end of November and beginning of December at over 700 seconds. The original target was for 100% of calls to be answered within 30 seconds.

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