Oireachtas Joint and Select Committees
Thursday, 11 June 2015
Public Accounts Committee
Special Report No. 88 of the Comptroller and Auditor General: Restructuring the Administration of Student Grants
10:00 am
Robert Dowds (Dublin Mid West, Labour) | Oireachtas source
It seems the company had a "get out of jail" card because if the number of calls increased to a very high level, the service level agreement would not apply.
It is no wonder there were major problems at the time.
No comments