Susan O'Keeffe (Labour) | Oireachtas source

So generally speaking ... public servants, people working in that sector, generally tend to put things in writing ... tend to be quite formal. And yet we've asked about a number of things that you've raised and you have said to us that on each occasion that you did it informally, that you might've said it rather than written it. Why? Was there a reason why you didn't write all those things down? Because that's generally what happens.