Dr. Niall Muldoon:

No, I am not looking to push back anything. I am saying that the system, as it was envisaged, was a tripod, whereby the Teaching Council would look after anything in regard to the professional conduct of teachers and the section 28 provision would allow for a consistent complaints system across the education system. Neither of those is in place, which means we are dealing with 3,000 different types of complaints systems given that each school can do it whichever way it wants and then those issues come to our desks. We would expect that if that those other elements - the other parts of the architecture - were in place, the numbers that would come to us would be fewer and that when they did come to us, they would have come through a different system and there would have been more opportunity to have a local resolution in that regard also. We are trying to encourage that a proper fully-rounded complaints system is available to parents.