Ms Mary Burke:

I can't say that I felt it was radically different. I mean, come 1 May 2003, if you want to call it D-Day or whatever you want to call, I was in the same office that day as I was the previous day. I was not conscious of some radical change. I amn't in a position to say, because I don't have the details nor do I recall whether there was any increase in staff. The one difference there would have been was, I think, there was more focus on the consumer protection aspect.