Jerry Buttimer (Cork South Central, Fine Gael) | Oireachtas source

Notwithstanding the remarks made by Mr. O'Brien and the issue of resources and training, some of the things that happened to the parents and families involved obfuscation, procrastination, delays in answering questions and a lack of courtesy. I once worked as a hospital porter in Cork University Hospital. We were told three things: to respect the patient, treat patients as human beings and always remember where we were from. That was not done in this case. One can have all the money in the world, and I accept what Mr. O'Brien is saying, but the way the families were treated in some cases was beyond human decency. It was lacking in human decency.