Ms Mary Dunnion:

In our last meeting with the hospital in October, there was strong evidence of a change in patients' experiences. We believe that was a result of the changes to the management structure in terms of having a visible presence on wards and engaging with patients, as well as increasing staff awareness of these changes. Progress has been made on the development of the risk management structure and dealing with patient complaints in a timely and appropriate manner and while nobody can give a complete assurance in this regard, there was evidence that change had happened.