Mr. Jeremy Masding:

We should not look at a particular set of statistics in isolation. In 2012, when we first started together, there was no arrears management process in Permanent TSB. I would venture to suggest there are similar stories across the Irish banking system. I am confident now that, at the front end, we engage with customers and we are seeing more cash coming into the arrears department, which is a good thing. We are putting in place lots of long-term treatments and we have a very clear set of decision rules. When we cannot put a treatment in place, it is only then that we go into the next stage of the journey. I am wary of statistics being used in isolation and of circuit numbers being referenced against, let us call it, 30,000 treatments that we have put in place, which is statistically significant. It shows that we have treatments and an attitude around trying to find a solution that is sustainable and affordable for customers. I would defend my organisation to the hilt in terms of-----