Mr. Shane O'Sullivan:

We are working closely with customers who are in difficulties. Where they co-operate with us and we reach the point at which both sides concede that no affordability or sustainability is in place and the properties need to be sold, as per the example, we will always reach an upfront agreement with the customers regarding the shortfall. We are on this committee's record as having given some details of the policy that we follow in this scenario. Where the engagement is in place, the property is sold and there is a residual debt, and if our customer commits to repaying 20% or more of that debt over a period of up to ten years, albeit a shorter period if they can repay sooner, the bank is willing to write off up to 80%.