Oireachtas Joint and Select Committees
Thursday, 7 May 2015
Public Accounts Committee
2013 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 29 - Communications, Energy and Natural Resources
Chapter 8 - Operation of the Emergency Call Answering Service
10:00 am
Mr. Mark Griffin:
Every call that ECAS receives must be handled. ECAS does not know the nature of the call until it tries to engage with the caller. As I understand it, where there are hoax calls, ECAS refers the top 20 to the Garda every month. It is a matter for the Garda to determine whether follow-up is required.
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