Mr. Mark Griffin:

The number of calls would have been determined by the incumbent at the time, which was Eircom, and would have been based on experience. That would have been the basis for the estimate of call volumes in the tender process. In my opening statement I referred to the fact that ECAS had handled 10 million calls in the four or five year period since it came into operation in 2010, with 6.2 million effectively non-calls, silent calls or hoax calls.