Sean Barrett (Independent) | Oireachtas source

Okay, thank you on that. Now, there was .... for Mr. Buckley ... this is the last one, thanks very much, Chairman. The organisation ... On page 4 of your speech, Mr. Buckley: "The organisational reshaping involved centralising as much as positive routine transactional and processing services out of branches, it involved creating a centralised mortgage processing and decision-making centre". Now, if I could direct to B2 on page 8, the internal auditor says: "There were only three staff members in place in the Galway office who had the skills to manage cases on a daily basis, which includes an assistant manager with responsibility for the unit. This could lead to the bank missing significant events or accounts and the subsequent financial loss," which NAMA had said to us, but it is a theory that a solvent bank with a long history like yours went wrong the day it reduced the power of local managers. Mr. Sheehy did refer to the bank being nearer the customer and centralised everything and Galway, in particular, is mentioned, by the internal auditor as having experienced that difficult. And we did find an emphasis on extending new mortgages rather than servicing the old ones.