Mr. Eugene Sheehy:

The answer is "No". They had targets on three levels and it was called the people performance index. They had to have a profit outcome, they had to have a people index outcome which was a stat survey, and they had to have a customer service outcome, which was a customer service initial shopping survey. I introduced that process in late 2001 in conjunction with HR to actually deal with the issue of a more holistic approach to management in branches.