Oireachtas Joint and Select Committees

Wednesday, 29 April 2015

Joint Oireachtas Committee on Finance, Public Expenditure and Reform

Overview of the Banking Sector in Ireland (Resumed): Bank of Ireland

2:00 pm

Mr. Liam McLoughlin:

Clearly not. It is disappointing when that happens and I will follow up on it for the Deputy. In a range of our branches, certainly in the more rural locations, we have put in place lodgement ATM machines, which means the opening hours are effectively now 24-7. Our focus is on increasing customer service and enhancing customer experience. I am disappointed to hear about the issues the Deputy raised, and will follow up on them.

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