Michael McNamara (Clare, Labour) | Oireachtas source

Mr. Boucher said that part of the reason that Bank of Ireland's performance was better than its competitors was that its books were better positioned going into the crisis. Was that partly because of the personal relationship between bank personnel, particularly bank managers, in branches across the country and their customers? Is there a risk now, as the bank seeks to drive down costs and increase profitability at branches, that those personal relationships will be lost? Is there a danger, in short, of throwing the baby out with the bath water?