Mr. David Duffy:

It is very straightforward. I can sit with the Deputy for half an hour or whatever it takes after this meeting, or at any time of his choosing, to go through this if he wants. There is no issue with that. I get letters of all kinds. We are not perfect; we make mistakes but we do not practice egregious behaviour in terms of damaging franchises. We have dealt with 153,000 loans and, to my knowledge, we have not received a letter of complaint about how that was done. Notwithstanding that, we do make mistakes. Every Member of this Oireachtas has sent me cases and we have managed to fix what was wrong in one way or another if there was a problem. That shows the value of asking for action to be taken.

We are happy to get to the bottom of it because it sounds bad, if true, and if there is another side to it that we do not know, we will find it out.