Mary Lou McDonald (Dublin Central, Sinn Fein) | Oireachtas source

Before the witnesses appeared before the committee, Convenience Stores and Newsagents Association, CSNA, and the Retail Grocery Dairy and Allied Trades Association, RGDATA, came in. They are not very happy. The witnesses are aware of this. They feel that the level of communication and customer service the national lottery provides is not up to scratch. They also told us the witnesses have resisted hearing that.

The RGDATA representatives stated that as far as Premier Lotteries Ireland was concerned, it was a case of shooting the messenger. I would prefer to put the questions in a more interactive way, so I would appreciate it if the witness would respond to that. Are the concerns well founded?