Mary Lou McDonald (Dublin Central, Sinn Fein) | Oireachtas source

I understand that. That was wise from Ms Buckley's point of view but when I look at the feedback she got from her interaction with her membership - those she represents - it seems they may suspect that return on the investment is being pursued through shoddy approaches to technical solutions or customer supports systems that are not adequate, to use her diplomatic language. I do not want to put words in Ms Buckley's mouth but there is at least a concern that the technical solutions and customer support is below par. Would that be a fair comment?