Ms Tara Buckley:

We fed that back to the national lottery. We believe it is possible, with the retail agents and the national lottery working together, to sort out the technology problems and that customers will come back. Some work needs to be done to rebuild the confidence. A system that has integrity and a back-up system to ensure it does not collapse is vital. There was very good consultation before the changeover but the one area on which we all might have slipped up was the self-service ticket checkers. It is only since their absence that we have realised how much people liked them and how they are an essential part of the entire process. We would urge the national lottery to get those up and running as soon as possible.