Oireachtas Joint and Select Committees

Wednesday, 11 March 2015

Joint Oireachtas Committee on Transport and Communications

Expressway Services: Bus Eireann and NTA

9:30 am

Mr. Martin Nolan:

We have looked at that before and there is not a huge difference in running costs between a small and a big bus. We must look at the work we have for the bus for a week. If it is going to get a couple of big loads in the week, that is what is carrying it through the week. As Ms Graham said, Bus Éireann hires thousands of buses every day and we use the appropriate bus.

The major issue with regard to fuel economy is the driver. One driver can be 20% more expensive than other. We have telematics, engine cut-off at lights if the engine is idling, and defensive driving programmes. We are looking at systems all the time. The new Euro 6 engines are related more to emissions as they use as much fuel as the old buses. They are not fuel economic. We also have spill-free systems going into depots so we are conscious of that end of things. Any systems members mention, we examine.

The real-time passenger information is not on the bus stop outside a business but on the app. It was not perfect but is improving all the time. With regard to marketing, Facebook and Twitter, the chairman said that customer service is the big aim this year. We grew revenue by 6% or 7% last year and we need to go further on the customer service end.

This brings us back to Deputy Michael Healy-Rae's question about staff. Some 80% of our staff are customer facing and they are the biggest marketing tool we have. They have had not had as rough a time as others have had but they have not had an easy time. We are very conscious of that and we are grateful. They have been magnificent over the past number of years.

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