Mr. Robert Watt:

There was slippage on the timeframe. It took us longer to do the baselining when we established the migration of the different waves. We did it in different waves, so there was some slippage compared to where we were of about 12 months.

We had a timeframe but when issues arose in the first wave of Departments we paused and tried to address those because PeoplePoint was under pressure in terms of the level of activity and the volumes they were dealing with - the outstanding cases. We slowed down the transition of the various waves to give staff more time to get on top of it.

In simplistic terms, this is meant to be a self-service portal. Rather than applying to a HR manager through paper or through the system, the person is meant to do it online and through the portal, and the manager gets notified by e-mail. Some elements of it did not work as well as we had hoped at the start, and we spent a longer time ironing out those difficulties before we increased up to where we had hoped to be. It is about a year longer than we thought to make the transition.