Mr. Joe O'Brien:

To answer the question on interpreters, users of the Department of Social Protection's telephone service can be facilitated, within a relatively short period of time, by the sourcing of an interpreter, or such a facility may be arranged in advance. That is generally how it is done, but it is not used as often as it could be. There are some stand-out languages in terms of what is required. However, this issue is not the cause of the low level of usage. There are other reasons.

In terms of officials visiting people's homes, this does happen already with social welfare inspectors in some instances. Will the Deputy clarify his question in this regard?