Richard Boyd Barrett (Dún Laoghaire, People Before Profit Alliance) | Oireachtas source

Where staff are dealing with queries by telephone, I do not see a problem with their providing a name to callers. However, I could anticipate problems where officials on the front desk in a housing department or in certain areas of public service are required to have their full name on display. I take all the points Mr. O'Brien has made and agree it is important to humanise the process. I do not know how we might square the circle. It is something that will have to be agreed with staff and their views will have to be taken on board. It might well be the case that they agree to displaying, say, their first name and a number. That would satisfy the humanising point but also ease workers' concerns about a possible backlash.