Mr. Graham Doyle:

A key issue is communicating with applicants before they come to us. We need to get the information out through our website. We have extensive communication with our stakeholders. Senator Power spoke about the USI earlier and there are also individual student unions and parents. We have an advisory group which comes together from various areas. It is important that we disseminate information on nationality and repeat periods of study. Nationality can be a complex area for an individual who comes to the country with certain permission to be here. It is about us working with the students, which is what we do.

Mr. Power spoke about repeat periods of study. We communicate the message through various channels to students with regard to what is a repeat period of study. In this regard, people appeal decisions because of exceptional circumstances. Earlier I spoke about inclusion rather exclusion. If somebody tells us there were medical reasons he or she had to drop out we will consider this. We have dedicated personnel to deal with appeals, repeat periods of study and estrangement so we have a consistent approach and way of dealing with them. I hope I have answered the question.