Mr. James Egan:

We have asked the CER to do it. There has been some discussion about it. A person whose heating has been cut off in the middle of winter needs to have the problem fixed immediately. People do not necessarily have the time to contact RGII online, fill in forms and then wait some days for a reply. They need to have their problems addressed immediately. By the time RGII contacts them - if it does - the evidence is gone.