Frances Fitzgerald (Dublin Mid West, Fine Gael) | Oireachtas source

We have waived upfront fees and made it much easier to access the service in the first place. We have reduced fees considerably. Personal insolvency practitioner fees are not fixed but must be set out in writing in the personal insolvency agreement or the debt settlement agreement. They must be agreed by the debtors and creditors. There is considerable variability in terms of whether banks are working closely with the ISI. If banks make arrangements, they usually assume costs of €5,000 for an agreed personal insolvency arrangement. That is the current situation. Normally, creditors pay but the problem arises when a deal is refused. That is something I want to examine further to see how we can work on the issue.