Trevor Ó Clochartaigh (Sinn Fein) | Oireachtas source

It is that the committee prepare a report that places on the Department of Public Expenditure and Reform, under its public service reform remit, the requirement to issue a standard for civil and public service and related bodies under the aegis of Departments for dealing with all correspondence, whether by hard copy, letter, e-mail, SMS, voicemail or any other electronic means. Matters which members can include in the report are as follows. All correspondence should be responded to in the following timeframe. All correspondence should be acknowledged no later than the close of business the next working day after receipt. A substantive response should issue within 15 working days of the correspondence being received. If stakeholders become aware that there could be an issue with issuing a substantive response within the specified 15-day deadline, an interim response must issue within the 15-day deadline specified giving the correspondent a timeframe for the substantive response. The timeframes suggested are only a draft and are open to change or suggestion by the members.