Regina Doherty (Meath East, Fine Gael) | Oireachtas source

Arising from what Dr. Crowley said to me, could he provide to committee members the result of the post-discharge surveys based on the tool purchased from the United Kingdom? What is the trend arising from the data collected and the consequent recommendations? Could he provide us with information on his engagement with and support of the patient safety and quality agenda group? How has the interaction with it worked?

Since I have every confidence in Mr. O'Brien, I ask him to consider re-engaging with the service users and patients. We stopped doing so in a meaningful way a number of years ago. Mr. O'Brien should start talking to the people who are using the service as opposed to waiting for people to blow the whistle on what is wrong. If we actually engaged with service users, we would find their valuable information would prove unending. Let us learn from what we are doing right and wrong.