Mr. Tony O'Brien:

My apologies. I have a slight head cold as well so between us we are probably not great. I am aware that HIQA has a policy in place whereby it determines which of the complaints should be referred where, and that it does refer a number of complaints directly to the HSE. When they are received they are progressed as though the complaints have been made directly to us. I do not have visibility of how the numbers sit against the numbers Deputy O’Dowd has outlined to me this evening.