Pearse Doherty (Donegal South West, Sinn Fein) | Oireachtas source

If a financial institution outsourced the servicing of its loan book to an entity, is it common practice to employ a company in this regard for the duration? Using the example of AIB, although it is regulated, say AIB sold its loan book to Certus for a five-year period and Certus was dealing with me, as an AIB customer. After the contract ran out, say AIB engaged a different servicing company. In this example, the legislation allows AIB to be unregulated. Two servicing companies could be dealing with the same customer and loan while the owner remains unregulated. Would that not cause a major problem with the recourse to consumer protection?