Joan Burton (Dublin West, Labour) | Oireachtas source

Broadly, it is on a one-to-one case management basis. If a person has not been working in paid employment for a period of time, the journey back to a job generally involves working on a one-to-one basis with the individual. We begin by bringing people into a group engagement and this is followed by one-to-one meetings with staff in the Department of Social Protection and the individual identifying what the individual would like to do or is interested in and seeking an individually tailored programme for each person. It is not dissimilar to the work many colleges of further education do when they get inquiries in the first half of the year from people thinking of going back to education and exploring it. That process can take time. Deputy Conaghan is very experienced in this area and I bow to his superior knowledge and experience in the field.