Mr. Jim Brown:

As we have already shared with the committee, we take the mortgage arrears situation very seriously. We have put an enormous amount of resources into dealing with the issue, not just by talking to customers but also by putting solutions in place. As a consequence of that we have seen our arrears decrease 19 months in a row, month on month, from the peak in March 2013. We have seen more than 8,000 customers who were in arrears not being in arrears now. That said, there is still a problem out there and we are still actively engaging with customers.