Brendan Griffin (Kerry South, Fine Gael) | Oireachtas source

Before we conclude, I appreciate Mr. O'Brien's point that they must go to his organisation but I reiterate what I am hearing from my constituents. When they are not happy with the service from their provider they go to ComReg, but many of them are very unhappy with ComReg's service. They believe they are not getting adequate responses, and in some cases nothing happens. I am not exaggerating in that regard. That is what I hear from people across my constituency including in Templemore recently, Dingle, Camp and all parts of Kerry. I assume it is the same for other members also. There has to be a serious improvement in the level of response. There is no point in having a regulator unless something happens, and consumers are very frustrated with the responses they are getting from ComReg. That service has to improve. I emphasise that not only must there be greater acknowledgement of the problems, solutions have to be provided for people.