Mr. Kevin O'Brien:

I will give an example of where many complaints were taken together. The storms at the beginning of the year meant some networks were down for a while. ComReg spoke to all of the operators about what they were doing to ensure they were not charging consumers for periods when they had no service. This was done in a comprehensive way which would have swept up many complaints. The complaints are just a sample of the problem, so one is also solving the problem for those who have not complained. This is one example where many complaints were taken together and there was a discussion with the operator and the possibility of compliance action.

I can provide the committee with specific data on how we escalate and how many complaints get resolved at various stages of escalation after they come to ComReg. It is best I do this in writing.