Mr. Peter Tyndall:

Outreach development and petitions were mentioned by the Senator. On the outreach front, the Senator is aware of regular trips to citizen information centres, and we are looking at outreach projects at specific events like fairs aimed at older people. We have specifically had a presence where we think we might reach people who might not know about us otherwise. That is proving very effective. I intend to participate in some of the outreach events by attending events where we can have a presence in order to bring more publicity to them. We are also examining having outreach events outside regular events in order to visit other centres. As the Senator mentioned, some people are happy to contact us via the website or e-mail, whereas others prefer to talk to somebody. We are happy to accommodate that.