Mr. Peter Tyndall:

We looked at the statistics before coming here today. The increase in complaints is across the board and is not being driven by anything particular. With medical cards we got a blip in complaints and also in some other things. However, as far as we can see, it is across the board. There has been a slight increase in complaints about the recovery of overpayments of benefits, where there were historical overpayments and the Department got increased powers to secure repayment. We had a slight increase in complaints about that and we have had productive discussions with the Department. This is an across-the-board increase in complaints.