Mr. Paul Kenny:

I do not think we have ever felt the need to do so. We sometimes get complainants who say they got no satisfaction from the Pensions Authority and ask what we are going to do about it. When a person has not been granted the desired decision, he or she can become more dissatisfied. I have been invited to send a complaint to the Financial Services Ombudsman when people say they got a good deal from the Financial Services Ombudsman the last time and have not got a good deal from us. Even though the case is not under the jurisdiction of the Financial Services Ombudsman, they would like a better deal.