Oireachtas Joint and Select Committees

Wednesday, 24 September 2014

Joint Oireachtas Committee on Public Service Oversight and Petitions

Role and Functions: Pensions Ombudsman

4:55 pm

Mr. Paul Kenny:

Yes, we do. There is no difficulty with that. Many of the files are paper files, but we have elements recorded electronically on the case management system. For example, there is a record of every phone call on the case management system. We save incoming e-mails to it and all outgoing correspondence is automatically saved to it. We have a paper file on every case.

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