Oireachtas Joint and Select Committees
Wednesday, 24 September 2014
Joint Oireachtas Committee on Public Service Oversight and Petitions
Role and Functions: Pensions Ombudsman
4:55 pm
Mr. Paul Kenny:
Yes, we do. There is no difficulty with that. Many of the files are paper files, but we have elements recorded electronically on the case management system. For example, there is a record of every phone call on the case management system. We save incoming e-mails to it and all outgoing correspondence is automatically saved to it. We have a paper file on every case.
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