Susan O'Keeffe (Labour) | Oireachtas source

Obviously, when the Office of the Ombudsman received these complaints originally from individuals, was it correct to assume they were reporting complaints to the Ombudsman in order that he would bring them to the hospitals, to those who were accountable? Will the Ombudsman explain the reason he chose to take the route of compiling a report, rather than going to X or Y hospital and telling it where it had gone wrong and what it should have done?