Ms Caroline Fahy:

We hear similar stories anecdotally. Especially for those who have had a negative experience, the first foray back into education could be less formal, for example, community education that would give them a taste for how education has changed since they were at school. Flexibility is important. It needs to deal with people where they are and set out a clear path for them towards their goals. It must fit in with what employers need but also with what the person wants.