Paudie Coffey (Waterford, Fine Gael) | Oireachtas source

Following on Deputy Griffin's query, I presume Iarnród Éireann constantly reviews services, pricing and the frequency of services in line with consumer needs. How often does such review take place or is it continuous? People may need to get to work by 8 a.m., but a train may not arrive at its destination until 8.10 a..m. Are issues such as this - frequency and timetables - constantly reviewed in order to encourage new passengers?

I am aware that Iarnród Éireann tries to encourage as much online booking as possible. I would like to give some constructive criticism in this regard that I hope Mr. Gaffney will take on board. I had reason to book a return journey online for my family to travel from Waterford to Newry, County Down. However, for some reason the online booking facility would not allow me tick the box for the return journey.

I submitted an online query to Iarnród Éireann's customer service four days ago which said it would respond as soon as possible. Happily, the family is in County Down, having used Iarnród Éireann but I have not received any response to my query. That can be quite frustrating for the customer. I am saying this in a constructive way for Mr. Gaffney to pass on the need for more interaction, especially in this day and age of information technology.

I have a local question. Why is the Waterford train always on the furthest platform at Heuston Station?