Eamonn Coghlan (Independent) | Oireachtas source

I welcome the Minister. We all welcome the fibre-optic service coming into the country. For me it certainly is not fast enough at 0.8 MB per second. Companies such as Sky and Eircom advertise bundles, incorporating television, telephone, mobile phone and high-speed broadband for a particular price. People get excited when they see an offer of a 70 MB, or whatever it is, to download material and they sign on for it. When they sign on for it they are stuck. They then realise that the broadband speed has not improved whatsoever. When they contact the company they are told that it is not its fault because the customer is still operating on the copper wire as opposed to fibre optic. Is there any fall-back for the consumer who is not receiving what they were promised in the contract?