Fidelma Healy Eames (Fine Gael) | Oireachtas source

I think the Central Bank is being too decent to the banks, in the sense that it takes the holistic view there has been some progress. I accept there has been some progress, but if we drill down into the results and consider the length of time people have been in crisis, there is no progress at all. We are talking about huge numbers of people.

Let me give another example. Sometimes the banks write to the customer in arrears and the customer responds to the specific request. However, in the meantime, the bank continues to send out computer generated letters, for four or five months. This piles stress upon stress on customers. This is the type of story I hear at our meetings.