Peter Mathews (Dublin South, Independent) | Oireachtas source

I can provide all the figures. It is really ridiculous that we have five minutes to try to cover this ground. I have a few questions to leave the witness. The bank has spoken about sustainability, which takes in term, repayments, costs, residual and collectible factors. We have not spoken about those. How experienced are the staff? It has been indicated there are 1,000 staff dealing with this area, whereas AIB has 2,000 and Ulster Bank has 450, with 200 in Edinburgh. With regard to meaningful engagement, the bank has call centres and I cannot even get through to my Bank of Ireland branch in Stillorgan because my call is sent to a call centre. I cannot speak to people despite the fact that I am very lucky that I have money held in the bank. This is really all wrong.