Oireachtas Joint and Select Committees
Thursday, 10 April 2014
Joint Oireachtas Committee on Finance, Public Expenditure and Reform
Mortgage Arrears Resolution Process: (Resumed) Bank of Ireland
12:10 pm
Mr. Richie Boucher:
On an ongoing basis, as with all our other businesses, we examine how to improve. We never think we are perfect, but must continue to enhance our processes and procedures and examine advice from a range of parties. Therefore it is hard for us to say exactly what is a combination of our view of what is working and where we do and do not have to improve. I cannot identify some specific point. It may be that a point was made which was already under consideration.
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