Oireachtas Joint and Select Committees
Thursday, 10 April 2014
Joint Oireachtas Committee on Finance, Public Expenditure and Reform
Mortgage Arrears Resolution Process: (Resumed) Bank of Ireland
11:50 am
Kevin Humphreys (Dublin South East, Labour) | Oireachtas source
The last thing is not consistent with the bank's policy. This is important. We are not talking about a person who has not engaged. The customer has engaged with the service Bank of Ireland says it supports and advocates for. When it gives a recommendation at the very end when the person is put to the pin of their collar, the bank tells them to take a running jump.
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